Reference

aci123 Terms & Conditions For Your Account

aci123 Terms & Conditions set out how you open, use and protect your account, including phone verification before access and the wallet steps linked to DANA, OVO, GoPay…

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CONTACT PATHS

Where To Ask About Our Terms

A clear contact route helps when a Terms & Conditions question affects your account, wallet status or access.

Account terms Use account help when you need clarification about phone verification, profile accuracy, access conditions or closing an account under the current Terms & Conditions.
Wallet status Send the payment reference for a DANA, OVO, GoPay or QRIS question. For bank transfer or virtual account issues, include the receipt details shown in your cashier path.
Data requests Ask through the account contact path about stored details, cookies, retention or a requested correction. We may need account verification before discussing private records.
POLICY CONTROLS

How We Apply These Terms

Our policy handling follows the account activity you can see: sign-in, phone verification, wallet reference, lobby access and support contact.

Account records

We keep the profile and verification details needed to operate your account and apply these Terms & Conditions. Keeping your phone and account details current helps us match a request to you.

Payment references

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference helps us connect a receipt with the correct account. We use the record to investigate status questions.

Cookies

Cookies can preserve sign-in choices and page preferences on your device. Your browser controls cookie settings, although changing them may affect account access or the way policy pages load.

Account security

Phone verification can be required before account access, and we may ask for identity details when a security concern affects your profile. Never send a password or one-time code.

Retention

We retain account, payment and support records only as needed for the stated account process, security checks and applicable legal duties. The retention period can depend on the record type.

Policy changes

If we change these Terms & Conditions, we will place the current wording on the policy page. Contact account help to request a correction, ask a question or raise an access concern.

Terms & Conditions Questions Answered

The questions below address the Terms & Conditions issues most likely to matter before you open or use an aci123 account. We focus on account access, local wallets, personal data, cookies and contact steps rather than describing the wider lobby. If your situation is not covered, use the account support path with the relevant payment reference or section title. Access depends on local law, so the current wording remains the point to check before taking an account action.

You can read the current Terms & Conditions on the policy page linked from the aci123 account area. Check the wording before opening an account, completing phone verification or using DANA, OVO, GoPay, QRIS, bank transfer or virtual account steps.

Yes, the Terms & Conditions apply to account creation, sign-in, phone verification, lobby access, payment references and support requests. Access depends on local law, and where local law permits, available account routes may differ by your location.

The Terms & Conditions require you to follow the cashier instructions for DANA, OVO, GoPay and QRIS and keep the payment reference. If a wallet status is unclear, contact account help with the receipt details rather than repeating the transaction.

You can contact us through the account support path to request a correction or ask what data is held for your profile. We may complete a security check, including phone verification, before discussing or changing private account details.

Cookies may retain sign-in choices and policy-page preferences on your device. Your browser can manage them, but blocking necessary cookies may affect access to the account area or prevent some Terms & Conditions content from displaying correctly.

Ask account support to explain the closure steps under the current Terms & Conditions. Before closure, keep any DANA, OVO, GoPay, QRIS, bank transfer or virtual account references needed for an unresolved payment question.

State the relevant Terms & Conditions section, your account phone number and the issue you need resolved. For a wallet or transfer question, add the payment reference, but never include your password or one-time verification code.

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